Contact Us
We're here to help with any questions about our teas
Get in Touch
Whether you have questions about our products, need help choosing the right tea, or want to discuss wholesale opportunities, we're here to assist you.
Location
Menghai, Yunnan Province
Xishuangbanna Prefecture, China
Business Hours
Monday - Saturday
9:00 AM - 6:00 PM (China Standard Time)
Closed on Sundays and Chinese holidays
What Can We Help You With?
- Tea recommendations and selection guidance
- Brewing instructions and preparation tips
- Order status and shipping inquiries
- Storage and aging advice for pu-erh tea
- Wholesale and bulk order inquiries
- Custom orders and special requests
- Information about tea origins and production
- Returns, refunds, and exchanges
Send Us a Message
Additional Information
Wholesale Inquiries
Interested in carrying our teas in your shop or business? We offer wholesale pricing for qualified retailers and tea shops. Contact us with details about your business and we'll provide pricing information.
Custom Orders
Looking for a specific tea or custom cake pressing? We can help source special teas or arrange custom pressings for bulk orders. Minimum quantities may apply.
Tea Education
Want to learn more about pu-erh tea? Check our blog for articles about tea culture, brewing techniques, and storage tips. We're always happy to answer questions.
Quick Answers
How long does shipping take?
Shipping times vary by destination. Domestic China orders take 3-7 days, while international orders take 7-30 days depending on location. See our Shipping & Delivery page for details.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs and times are calculated at checkout based on your location.
Can I return a product?
We offer returns on unopened items within 30 days of delivery. See our Returns & Refunds policy for complete details.
How should I store pu-erh tea?
Store pu-erh tea in a cool, dry place away from strong odors. Raw pu-erh benefits from airflow for aging, while ripe pu-erh should be kept in a stable environment. Contact us for specific storage recommendations.