Frequently Asked Questions

Raw Puerh (Sheng) is naturally fermented over many years, developing complex flavors gradually. It starts strong and bitter, mellowing with age. Ripe Puerh (Shou) undergoes accelerated fermentation, producing a smooth, earthy, dark tea ready to drink immediately. Raw is better for long-term aging and investment, while ripe is perfect for daily drinking.

Puerh tea can be stored indefinitely when kept in proper conditions. Raw Puerh actually improves with age, becoming smoother and more complex over decades. Ripe Puerh is already fermented but continues to mellow over time. Store in a cool, dry place with good air circulation, away from strong odors and direct sunlight.

Yixing teapots are made from unique Zisha (purple clay) found only in Yixing, China. The clay is porous, absorbing tea oils over time and seasoning the pot. This enhances the flavor of tea with each use. Each pot should be dedicated to one type of tea. They are unglazed, allowing the tea to breathe during brewing.

Many of our teas come from ancient tea trees and gardens that follow traditional, natural farming methods without pesticides or chemical fertilizers. While not all have official organic certification, they are grown using sustainable practices. Ancient tree teas, in particular, come from trees 100+ years old that grow naturally without any chemical intervention.

Ancient tree tea (Gushu) comes from tea trees that are typically 100+ years old, with some being 300-800 years old. These trees have deep root systems that access minerals and nutrients from deep soil layers, producing more complex and flavorful tea. Ancient tree teas are highly prized and more expensive than plantation teas.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely. For large orders, we can also arrange payment in installments or other flexible payment options.

Yes, we ship worldwide from our Menghai warehouse. Shipping times vary by destination: 5-10 days for Asia, 10-15 days for North America and Europe, 15-20 days for other regions. All shipments include tracking numbers. Some countries may charge customs duties upon arrival.

Yes! We offer up to 5 free tea samples per request. Each sample contains 5-8 grams (enough for 2-3 brewing sessions). Due to international shipping costs, you may need to cover the shipping fee. However, if you place an order for products, the sample shipping fee will be waived.

There is no minimum order amount. You can purchase a single cake or try our sample program. We want everyone to have access to quality Yunnan tea regardless of budget.

Orders are typically processed within 1-3 business days. During peak seasons or holidays, it may take up to 5 business days. Once shipped, you will receive a tracking number via email. All teas are carefully packaged to ensure they arrive in perfect condition.

Store Puerh in a cool, dry place with good air circulation. Keep it away from strong odors (spices, perfumes, cleaning products) as tea absorbs smells easily. Avoid direct sunlight and extreme temperature fluctuations. A dedicated tea cabinet or closet works well. You can keep tea in its original wrapper or use breathable storage containers.

For long-term storage, keep the wrapper on. It protects the tea while still allowing it to breathe and age properly. Remove the wrapper only when you are ready to break off pieces for brewing. The wrapper also contains important information about the tea vintage and production.

Use gongfu style brewing: rinse the tea first with hot water (discard this), then do multiple short infusions (10-30 seconds) with boiling water for raw Puerh or slightly cooler (95°C) for ripe Puerh. Use about 5-8 grams per 100-150ml of water. You can steep good Puerh 10-15 times or more, increasing steeping time gradually.

Raw Puerh: 95-100°C (boiling water)
Ripe Puerh: 95-100°C (boiling water)
White Tea: 85-90°C
Black Tea: 95-100°C
Aged teas can handle higher temperatures. Using a Yixing pot or gaiwan helps regulate temperature naturally.

Yes, tea can develop mold if stored in overly humid conditions. Good aging creates a pleasant fermented aroma. Mold appears as white, yellow, or green patches and smells musty and unpleasant. If you see visible mold, the tea should not be consumed. Properly stored tea develops a clean, earthy aged aroma.

All our teas come with accurate production year information. We have been based in Menghai for over 20 years and source directly from trusted producers and farmers we have worked with for many years. Many of our aged teas have been stored in our own warehouse since production. We provide detailed information about each tea origin, production year, and storage history.

We are based in Menghai, Yunnan, the heart of Puerh production. We source directly from tea makers and farmers without middlemen, store tea in our own warehouse, and operate with lower overhead costs than overseas retailers. This allows us to offer genuine, high-quality tea at fair prices. Our pricing reflects the true market value in Yunnan.

Our teas come with production information and our guarantee of authenticity based on our 20+ years of experience in Menghai. For certain rare or expensive teas, we can provide additional documentation. Our reputation and long-term presence in the tea community is our strongest guarantee of quality and authenticity.

Tea flavor can vary based on brewing method, water quality, and personal preference. We recommend trying our free sample program before committing to larger purchases. If you have concerns about a tea you purchased, contact us and we will help troubleshoot the brewing method or discuss alternatives.

Yes, all our teas are stored in our Menghai warehouse where natural humidity and temperature create ideal aging conditions. Menghai climate is perfect for Puerh aging - warm and humid, but not excessively so. This ensures your tea has been properly aged and maintained before shipping to you.