Shipping & Delivery
Worldwide shipping from our Menghai warehouse to your door
Shipping Information
We ship all orders from our warehouse located in Menghai, Yunnan Province, China. All teas are carefully packaged to ensure they arrive in perfect condition, maintaining their quality during transit.
Delivery Times by Region
China Domestic
3-7 Business Days
Fast domestic shipping via SF Express or China Post
Hong Kong & Macau
5-10 Business Days
Regular service to Hong Kong and Macau
Asia Pacific
7-14 Business Days
Includes Japan, Korea, Taiwan, Singapore, Thailand, Malaysia
North America
10-20 Business Days
USA, Canada, Mexico via air mail or courier
Europe
12-20 Business Days
Most European countries via international shipping
Rest of World
15-30 Business Days
Australia, New Zealand, South America, Africa, Middle East
Processing Time
Orders are typically processed within 1-3 business days. During peak seasons or holidays (Chinese New Year, Golden Week), processing may take up to 5 business days.
You will receive an email confirmation when your order is processed and another email with tracking information once it ships.
Shipping Methods
We offer several shipping options:
- Standard Shipping: Economical option via China Post or similar services
- Express Shipping: Faster delivery via SF Express, DHL, or FedEx
- EMS: Reliable international service with tracking
The available shipping methods and costs will be displayed at checkout based on your location and order weight.
Shipping Costs
Shipping costs are calculated based on:
- Destination country
- Package weight and dimensions
- Shipping method selected
We offer free shipping on orders over a certain amount (varies by region). Check at checkout for current promotions.
Tracking Your Order
All shipments include tracking numbers. Once your order ships, you will receive an email with:
- Tracking number
- Carrier information
- Link to track your package
You can also track your order by visiting our Track Your Order page.
Packaging
We take great care in packaging your tea to ensure it arrives safely:
- Tea cakes are wrapped in protective materials
- Fragile items like teaware are bubble-wrapped and boxed securely
- All packages are sealed to prevent moisture and contamination
- Packages are labeled clearly and professionally
Customs & Import Duties
Important: International customers may be subject to customs duties, taxes, and fees imposed by their country. These charges are the responsibility of the recipient and are not included in our product or shipping prices.
Customs policies vary by country. We recommend checking with your local customs office about potential charges before placing your order. We declare all shipments honestly at their actual value.
Delivery Issues
If you experience any issues with delivery:
- Package not received: Contact us if tracking shows delivered but you did not receive it
- Damaged package: Take photos and contact us immediately
- Delayed shipment: Check tracking first, then contact us if significantly delayed
- Wrong address: Contact us immediately if you provided an incorrect address
We are here to help resolve any shipping issues. Email us at [email protected] with your order number.
Questions About Shipping?
If you have specific questions about shipping to your location or need a custom shipping solution for large orders, please contact us.
Contact Us