Terms of Service

These Terms of Service govern your use of the Puerh.HK website and the purchase of products from our online store. By using our website or purchasing our products, you accept these terms in full.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

Product Descriptions

We make every effort to display product descriptions, images, and specifications as accurately as possible. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Pricing

All prices are listed in the currency specified on the website and are subject to change without notice. We reserve the right to modify prices at any time, but changes will not affect orders that have already been placed.

Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

Order Acceptance

Your order is an offer to purchase products from us. We reserve the right to accept or decline any order for any reason. We may require additional verification or information before accepting an order.

Order Confirmation

You will receive an email confirmation when your order is placed. This confirmation does not constitute acceptance of your order. Acceptance occurs when we ship your order.

Payment

Payment must be received in full before we ship your order. We accept various payment methods as displayed at checkout. You warrant that you are authorized to use the payment method provided.

Payment Security

We use secure payment processing services. We do not store complete credit card information on our servers.

Shipping terms and delivery times are detailed on our Shipping & Delivery page. We ship from our warehouse in Menghai, Yunnan Province, China.

Shipping Delays

We are not responsible for delays caused by customs, postal services, weather, natural disasters, or other circumstances beyond our control.

International Shipping

For international orders, you are responsible for complying with all local laws and regulations regarding the import of products. You are also responsible for any customs duties, taxes, or fees imposed by your country.

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier.

Our return and refund policy is detailed on our Returns & Refunds page. By placing an order, you agree to our return policy.

Return Conditions

Products must be returned unused, unopened, and in original packaging within 30 days of delivery. We reserve the right to refuse returns that do not meet these conditions.

Refund Processing

Approved refunds will be processed within 5-7 business days of receiving the returned items. Refunds will be issued to the original payment method.

To the fullest extent permitted by law, Puerh.HK shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website or purchase of products.

Our total liability for any claims arising from your purchase shall not exceed the amount you paid for the products.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

Food Products

Our tea products are food items intended for consumption. We take care to ensure quality and safety, but we make no warranties regarding health benefits or effects.

Storage and Aging

Pu-erh tea is a living product that changes over time. We provide storage recommendations, but we are not responsible for how products age after delivery based on your storage conditions.

Allergies and Sensitivities

If you have allergies or sensitivities, please review product descriptions carefully. We are not responsible for allergic reactions or adverse effects from consuming our products.

All content on the Puerh.HK website, including text, images, logos, and design elements, is the property of Puerh.HK or our content providers and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You are responsible for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.

Your use of the website is also governed by our Privacy Policy. By using our website, you consent to our collection and use of personal information as described in the Privacy Policy.

You may not use our website or services:

• For any unlawful purpose or in violation of any applicable laws
• To transmit any harmful or malicious code
• To impersonate any person or entity
• To interfere with or disrupt the website or servers
• To collect or harvest information about other users
• To engage in any automated use of the system
• For any commercial purpose without our written permission

We reserve the right to terminate or suspend your access to the website at any time, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason in our sole discretion.

These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Yunnan Province, China.

We encourage you to contact us first to resolve any disputes. Most concerns can be resolved through friendly communication.

If we cannot resolve a dispute through direct discussion, you agree to first attempt to resolve the dispute through mediation before pursuing any legal action.

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

These Terms of Service, together with our Privacy Policy and any other policies posted on the website, constitute the entire agreement between you and Puerh.HK regarding your use of the website and purchase of products.

If you have any questions about these Terms of Service, please contact us: